Unreliable Wi-Fi & Internet
Weak coverage, intermittent connectivity and ageing equipment can interrupt access to cloud-based care systems and everyday communications.
IT support for care homes & nursing homes
Technology That Supports Care. Not Interrupts It.
When a care home’s internet, shared tablets or digital care records become unavailable, staff need help quickly. Wesson & Co provides practical managed IT support and cyber security for residential care homes, nursing homes and independent care providers across the Midlands.
From secure care staff devices and reliable Wi-Fi to Microsoft 365, backups and Cyber Essentials, we help you reduce disruption and protect sensitive information — while your team focuses on residents.
Practical IT, delivered with careSupporting staff, protecting information and keeping care teams connected.
People-first IT supportHelp for the technology your care team uses every day
Security for sensitive informationAccounts, devices, access and backup considerations
One home or several sitesManaged support and defined project work
Built around care, not just computers
When Technology Fails, Your Care Team Feels It.
Care providers rely on dependable digital tools throughout the day and night. We focus on keeping the IT foundations reliable, manageable and secure.
Shared Devices & Staff Changes
Tablets used across shifts need sensible enrolment, updates, access policies and a consistent process when employees join, change roles or leave.
Sensitive Care Information
Residents’ personal information, staff records and business files need appropriate security, access controls and backup arrangements.
Slow Support & Supplier Confusion
When problems cross between a care software platform, broadband provider and devices, staff need someone to help identify the right owner.
Legacy Computers & Applications
Unsupported operating systems, delayed updates and old PCs can introduce avoidable security and reliability risks.
Multi-Site Consistency
Groups of homes benefit from documented configurations, repeatable onboarding and clear visibility of devices, subscriptions and support.
Managed IT services for the care sector
Care Home IT Support That Covers the Essentials.
A practical service portfolio for independent care homes, nursing homes, supported living services and smaller care groups. Every service is scoped around your environment and operational requirements.
Responsive IT Helpdesk
Remote help for staff, managers and administrators with day-to-day device, account and Microsoft 365 issues; on-site visits where agreed.
Shared Tablets & Device Management
Enrolment, configuration, security policies and lifecycle management for compatible shared tablets, laptops and desktop PCs.
Care Home Wi-Fi & Networks
Assessment of coverage, internet gateways, switching, secure staff connectivity and sensible separation of guest and business networks.
Microsoft 365 & Secure Email
Email, Teams, OneDrive and SharePoint administration, identity management, MFA and safer handling of business documents.
Cyber Security & Endpoint Protection
Managed endpoint protection, security updates, access control reviews and help reducing exposure to phishing and ransomware.
Backups & Continuity Planning
Review of data protection and recovery arrangements, IT dependencies, restoration priorities and practical plans for service interruptions.
Care Application IT Foundations
Support for connectivity, endpoints, identity and technical dependencies behind digital care records, medication or rostering platforms; vendor-led application support where required.
New Sites, Moves & Projects
Network refreshes, new-user setup, equipment replacement, Microsoft 365 migrations and agreed site technology projects.
Co-Managed & One-Off Support
Work with an existing IT team or software supplier on cyber reviews, technical improvements or a clearly scoped project without replacing everything.
Digital care records & shared devices
Reliable Access to the Information Your Team Needs.
Digital social care records and electronic care planning are only useful when staff can reach them securely and consistently.
We can help with the IT behind those systems: suitable devices, Wi-Fi, internet connections, secure sign-in, permissions and the technical hand-off to your software provider.
- Stable Wi-Fi in relevant care and office areas
- Shared tablet deployment and configuration
- Individual accounts and controlled access
- Microsoft 365 identity and device security
- Supplier coordination and fault isolation
- Review practical downtime procedures so essential information remains available when systems are interrupted
The Care Quality Commission guidance on digital record systems highlights the importance of accurate, secure and accessible care information. Clinical processes and specialist care software remain the provider’s responsibility.
Cyber security for care homes
Protect Resident Information. Reduce the Risk of Disruption.
Care providers handle sensitive personal information, rely on cloud platforms and often operate across shifts. Security needs to be practical enough for staff to follow, not just a policy document.
Wesson & Co helps care organisations review their risk and put sensible protections around the IT they depend on — from MFA, endpoint detection and patching to safer access permissions and documented recovery steps.
Accounts & MFA
Review staff accounts, administrator rights, permissions and stronger sign-in controls.
Device Protection
Apply supported security updates and suitable endpoint protection to managed devices.
Phishing & Ransomware
Reduce common attack opportunities and agree response and escalation priorities.
Backup & Recovery
Assess what is backed up, who owns it and how critical services could be restored.
CQC, data security & information governance
Practical IT Support for Care Sector Security Expectations.
Care homes must handle confidential information appropriately and be able to explain how important records are protected and available when needed.
We can support the technical IT aspects of your organisation’s security and information governance work: reviewing access, endpoint configuration, patching, backups, asset records and evidence of security controls.
Where applicable, this may support preparation for the Data Security and Protection Toolkit (DSPT). We can help identify technical gaps and carry out agreed improvements, while your organisation retains responsibility for governance, policies, submissions and regulatory compliance.
We do not claim to be a CQC inspector, a DSPT accreditation body or a substitute for qualified information governance advice. Requirements differ between care organisations and NHS data-sharing arrangements.
Areas We Can Help You Evidence
- Device and software inventories
- Secure user and administrator access
- Security patching and support status
- Endpoint protection arrangements
- Backup and recovery documentation
- Network and Wi-Fi security
- Technical improvement plan with clear responsibilities and priorities
Useful official references: CQC digital record security guidance and the NHS Data Security and Protection Toolkit.
Cyber Essentials preparation
Need Cyber Essentials? We Help Your Care Business Get Ready.
We do more than hand over a checklist. Wesson & Co can audit your environment against the five Cyber Essentials control areas, identify gaps, carry out agreed technical work and support your organisation through the assessment submission.
Our involvement can cover scope planning, reviewing firewalls and secure configuration, security updates, access controls, malware protection, and helping prepare answers and evidence for your chosen certification body.
Certification is awarded independently by an authorised Certification Body; no pass is guaranteed. Certification and scheme fees, if applicable, are quoted separately.
From readiness audit to submission support
- Review firewalls and internet gateways
- Check secure device configuration
- Assess security update management
- Review user access controls
- Assess malware protection
- Identify and complete agreed remediation
- Help prepare the submission and respond to assessor clarification requests
Scheme information: NCSC Cyber Essentials.
Simple, structured onboarding
How We Start Supporting Your Care Home.
We begin by understanding what your team depends on, rather than recommending products before understanding the environment.
Discover
Discuss your care setting, staffing, devices, suppliers, connectivity and existing challenges.
Review
Agree a suitable review of the IT estate, risks and important service dependencies.
Recommend
Provide practical priorities, responsibilities and a clear support or project proposal.
Support
Onboard agreed systems and users, document escalation routes and improve issues over time.
A real team, not just a ticket number
Personal, Accountable IT Support for People-Led Organisations.
A busy care environment needs IT support that understands the value of staff time, practical communication and dependable follow-through.
Wesson & Co is a Hinckley-based managed IT support and cyber security business. We help organisations with day-to-day support, Microsoft 365, network infrastructure, device management and security improvement projects.
We work with managers, directors, administration teams, software providers and existing IT suppliers to keep the right people informed and the scope of work clear.
Find Wesson & Co in the Microsoft partner directory.
Start with a conversation
Request a Care Home IT Review →How Resilient Is Your Care Home’s IT?
Tell us about your devices, Wi-Fi, care systems or cyber security concerns. We can recommend a sensible next step, including an agreed one-off IT or cyber security review.
Cyber audit offer: An eligible cyber security audit fee can be waived when you sign a Wesson & Co managed IT support agreement within six weeks of the audit. Audit scope, usual one-off fee, eligibility and agreement terms are confirmed in writing before work begins. No support contract is required to buy a standalone audit.
Based in Hinckley, supporting the Midlands
Local IT Support for Care Homes in Hinckley, Leicester, Nuneaton & Coventry.
Wesson & Co is based at S11 The Atkins Building, Lower Bond Street, Hinckley, LE10 1QU.
We support independent residential and nursing homes, small care groups and other care organisations throughout Leicestershire, Warwickshire and surrounding Midlands areas.
Many issues can be handled remotely. Where equipment, wireless coverage or site infrastructure needs attention, on-site support can be arranged within an agreed service or project.
Services suited to your organisation
Independent Home or Small Care Group?
We can tailor the work around one site or a small group of locations, considering shared devices, shift-working access, head-office users, connectivity, data protection and support hand-offs.
Whether you need fully managed IT, a second opinion or a focused cybersecurity project, we'll agree exactly what is in scope.
Care home IT questions answered
Frequently Asked Questions
Clear answers about digital care records, shared devices, care home cyber security, DSPT technical readiness and working with existing suppliers.
What IT support does a care home need?
A care home typically needs responsive helpdesk support, reliable Wi-Fi and internet, supported computers and shared tablets, secure user accounts, Microsoft 365, updates, backups and cyber security. The correct scope depends on how the home works and which care systems it uses.
Can you support electronic care planning and digital social care records?
We can help support the underlying devices, wireless networks, accounts and connectivity used to access electronic care planning and digital social care record platforms. Specialist application configuration, clinical decisions and product support remain with the relevant care software provider unless otherwise agreed.
Do you provide IT support for residential and nursing care homes?
Yes. Wesson & Co can discuss managed IT support, cyber security and IT projects for independent residential care homes, nursing homes, supported living providers and small groups of care settings. Support arrangements are tailored to the organisation.
Can you manage shared tablets used by care staff?
Yes. Depending on platform, device ownership and licensing, we can help with managed configuration, device enrolment, updates, access control and the practical setup of shared tablets. We also consider how to avoid staff sharing personal sign-in credentials.
Can you help us with the Data Security and Protection Toolkit (DSPT)?
We can assist with the technical IT and cyber security aspects of a DSPT readiness review, such as access controls, supported devices, patching, backup arrangements and evidence gathering. The care provider remains responsible for its own toolkit declarations and information governance obligations.
Can Wesson & Co help a care home achieve Cyber Essentials?
Yes. We can undertake a readiness review, identify gaps against the Cyber Essentials controls, complete agreed technical improvements, help prepare the questionnaire and support the submission process. An independent certification body makes the certification decision.
What happens if our care home loses internet access?
We can assess key connectivity dependencies and discuss options such as resilient connections, suitable local network design, monitoring and a practical downtime plan. Availability and recovery depend on the equipment and services selected; no connection is completely failure-proof.
Can you work with our current IT provider or digital care supplier?
Yes. We can work alongside an existing IT provider or care software supplier on agreed security, device, Microsoft 365, networking or project work. We coordinate technical responsibilities so support boundaries are clear.
Do you offer one-off cyber security audits for care homes?
Yes. We can scope a one-off cyber security audit with an agreed price, or discuss an audit fee waiver where an eligible managed IT support agreement is signed within six weeks of the audit. The scope, price and eligibility terms are agreed before the audit.
Where do you provide care home IT support?
Wesson & Co is based in Hinckley and supports organisations in Hinckley, Nuneaton, Leicester, Coventry, Warwick, Leamington Spa and surrounding areas of Leicestershire, Warwickshire and the Midlands. Many issues can be supported remotely, with site visits arranged where needed.
Talk to Wesson & Co
Let’s Talk About Your Care Home’s IT.
Tell us what is causing disruption or concern — whether that is Wi-Fi, shared tablets, staff accounts, digital records access or cyber security. We’ll discuss what support might help and agree the next step.
Call 01455 241137
Email matt@wessonandco.com
S11 The Atkins Building, Lower Bond Street, Hinckley, LE10 1QU
Email matt@wessonandco.com
S11 The Atkins Building, Lower Bond Street, Hinckley, LE10 1QU
Request a Care Home IT Conversation
Share your care home or group name, location and what you'd like help with. We’ll contact you to discuss an appropriate next step.