Users & Devices
The number of employees, laptops, desktops and other managed devices is one of the biggest factors in your monthly support requirement.
Straightforward IT pricing
Find Out What Managed IT Support Could Cost Your Business
The cost of IT support depends on the number of users, devices, locations and services your business needs. Rather than hide everything behind “contact us for pricing”, we’ll help you understand what affects the cost and provide a tailored estimate based on your actual setup.
No generic one-size-fits-all package
Your estimate is based on the support your business
actually requires.
Clear scope before you commit
We explain what is included and where additional
project or licensing costs may apply.
Managed or co-managed options
We can manage your IT or work alongside your existing
internal technology team.
What affects your price?
What Determines the Cost of IT Support?
Two businesses with the same number of employees can have very different technology requirements. These are some of the main factors we consider when building your support package.
Infrastructure
Servers, networks, firewalls, Wi-Fi and multiple sites all affect the amount of technology that needs monitoring, management and support.
Cyber Security
Endpoint protection, Microsoft 365 security, monitoring, Cyber Essentials requirements and additional controls can form part of your overall IT service.
Service Level
Your support hours, response requirements, on-site needs and whether you require contracted out-of-hours cover all influence the final service.
Choose the right model
Different Businesses Need Different Levels of IT Support
We can take responsibility for your day-to-day IT, support your existing technology team or deliver a defined project without requiring a managed support contract.
For internal IT teams
Co-Managed IT Support
Additional capacity and specialist expertise while your own IT team remains in control.
- Helpdesk overflow
- Cyber security support
- Monitoring and maintenance
- Project resource
- Specialist technical expertise
Priced around the areas where your internal team needs support.
For SMEs
Fully Managed IT Support
An outsourced IT service for businesses that want one team responsible for keeping users supported and technology running properly.
- User helpdesk
- Device management
- Microsoft 365 support
- Network and infrastructure support
- Cyber security management
- Technology advice and planning
Typically structured as a predictable monthly managed service.
No support contract required
IT Projects & Installations
Bring Wesson & Co in for a specific piece of work without changing your current IT support provider.
- Microsoft 365 migrations
- Office moves
- Network and Wi-Fi installations
- Hardware rollouts
- New office and site setup
Quoted around the agreed project scope and resource required.
Get an estimate
Tell Us About Your Business
Give us a few details about your users and technology requirements and we can give you a clearer indication of what your IT support is likely to cost.
No obligation
Based on your actual business requirements
Managed and co-managed options available
Midlands-based support from our Hinckley team
Request Your IT Support Estimate
Complete the form and our team will review your requirements.
More than a helpdesk
What Can Be Included in Managed IT Support?
The exact scope depends on your business, but managed IT support can cover far more than simply fixing problems when somebody calls the helpdesk.
User IT Support
Help with day-to-day technical problems.
Microsoft 365
Support, administration and security.
Device Management
Monitoring, maintenance and updates.
Cyber Security
Practical protection for users and devices.
Network Support
Firewalls, switching, Wi-Fi and connectivity.
Supplier Support
Help coordinating technical suppliers where required.
Technology Advice
Practical recommendations and forward planning.
On-Site Support
Engineer visits where remote support is not enough.
Midlands IT support
Local IT Support from Our Hinckley Team
Wesson & Co is based at Highcross Business Centre in Hinckley. From here we support SMEs across Leicestershire, Warwickshire and the wider Midlands with remote and on-site IT support.
That includes businesses in Hinckley, Nuneaton, Leicester, Coventry, Warwick, Leamington Spa, Birmingham and surrounding areas.
Wesson & Co.
Highcross Business Centre
18 Lancaster Road
Hinckley
LE10 0AW
IT support pricing FAQs
Questions About Managed IT Support Costs
How much does managed IT support cost?
The cost depends on factors including the number of users
and devices, your infrastructure, cyber security requirements,
number of locations and the level of support you need.
Wesson & Co provides a tailored estimate based on your
actual environment rather than using one generic package
for every business.
Is IT support priced per user or per device?
It can involve both. The right pricing structure depends on
how your business operates, how many users and devices you
have and what technology needs to be managed. We review the
environment before recommending the most appropriate model.
Can I get a quote if I already have an internal IT team?
Yes. Co-managed IT support is designed for organisations
that already have internal IT capability but need additional
helpdesk capacity, monitoring, cyber security expertise,
project support or specialist technical resource.
Do I need a managed IT contract for project work?
No. Wesson & Co can deliver standalone IT projects
including Microsoft 365 migrations, office moves,
network and Wi-Fi installations, new site setups and
hardware deployments without taking over your ongoing support.
Are Microsoft 365 licences included in IT support pricing?
Licensing can be included or separated depending on the
service agreed. We make clear which licences, security
products and third-party costs are included in your proposal
before you commit.
Do you charge extra for on-site IT support?
This depends on the support agreement. Some services may
include agreed on-site support while other visits or project
work may be quoted separately. The scope is confirmed as
part of your proposal.
Do you provide out-of-hours IT support?
Standard support hours are Monday to Friday, 9am to 5pm.
Contracted out-of-hours support can be provided where it is
required and agreed as part of the support service.
Which areas do you cover?
Wesson & Co is based in Hinckley and provides IT support
across Leicestershire, Warwickshire and the wider Midlands,
including Leicester, Nuneaton, Coventry, Warwick,
Leamington Spa and Birmingham. Remote support can also be
provided to businesses elsewhere in the UK.
Ready to Find Out What Your IT Support Could Cost?
Tell us about your business and we’ll help you work out the right level of support.