Your Team Gets Help
Employees have somewhere to go when they cannot log in, software stops working, Microsoft 365 causes problems or something simply does not work as it should.
Managed IT Support
Managed IT Support That Keeps Your Business Running
Give your employees somewhere reliable to turn when technology goes wrong, while we look after the devices, Microsoft 365, networks and security behind your business.
Wesson & Co provides managed business IT support for organisations across Hinckley, Leicestershire, Warwickshire and the wider Midlands, combining day-to-day user support with proactive technology management.
User IT Support
Microsoft 365
Device Management
Cyber Security
One IT partner
Support for your people and management of the technology behind them.
What managed IT support should do
Less Time Dealing with IT. More Time Running Your Business.
Managed IT support should remove technology problems from your management team's daily workload, not create another supplier that needs managing.
Your IT Is Looked After
Devices, updates, Microsoft 365 and core technology are actively managed rather than being left until something breaks.
Security Is Built In
Cyber security, patching and endpoint protection form part of day-to-day IT management rather than being treated as a separate afterthought.
Someone Takes Responsibility
When an issue crosses Microsoft, broadband, Wi-Fi, software or another supplier, we help identify the problem and coordinate the right people.
What we look after
What Is Included in Managed IT Support?
The exact scope depends on your environment and agreement, but a managed service can bring the core areas of business IT together under one support relationship.
User IT Support
Help with everyday issues including access problems, Microsoft 365, software, printing, connectivity and other technology problems affecting employees.
PCs & Laptops
Management of supported business devices including monitoring, software updates, maintenance and technical support.
Microsoft 365
Support and administration across Microsoft 365, user accounts, permissions, Exchange, Teams, OneDrive and SharePoint where required.
New Starters & Leavers
Creating and removing accounts, assigning access and helping ensure employees have the technology they need when joining or leaving the business.
Networks & Wi-Fi
Support for business networks, Wi-Fi, switches and connectivity to help maintain reliable access to systems and cloud services.
Cyber Security
Endpoint protection, patching and practical security controls to reduce risk across users, devices and Microsoft 365.
Supplier Coordination
Help dealing with third-party technology suppliers when an IT issue involves broadband, telecoms, software or another external provider.
IT Advice & Planning
Straightforward guidance when equipment needs replacing, new technology is being considered or the business needs to plan future IT changes.
Everyday support
When Someone Has an IT Problem, They Know Who to Contact
Your employees should not have to work out whether an issue belongs to Microsoft, the internet provider, a software vendor or somebody else before asking for help.
Our support team gives users a clear place to raise IT issues, while we investigate the technology behind the problem and help move it towards resolution.
Microsoft 365 and account issues
PC, laptop and software problems
Connectivity and network issues
New employee setup and access
Proactive IT management
We Do More Than Wait for Something to Break
Reactive support matters, but a managed IT service should also reduce the number of avoidable problems your business experiences in the first place.
We use management and monitoring tools to help keep supported devices maintained, software updated and known issues visible before they become bigger operational problems.
Monitoring
Visibility of supported devices and core technology.
Software Updates
Helping keep supported systems and applications current.
Security Patching
Reducing exposure to known vulnerabilities.
Technology Planning
Identifying ageing equipment and upcoming requirements.
Less supplier chasing
One IT Partner, Not Five Different Suppliers
Business IT problems rarely fit neatly into one supplier's box. A connectivity issue might involve the internet provider, Wi-Fi, Microsoft 365 or a line-of-business application. Rather than leaving your team to work that out alone, we help investigate the issue and coordinate with third-party technology suppliers where appropriate.
Microsoft 365
Broadband & Networks
Business Software
Telecoms & Suppliers
Security built into IT
Cyber Security Is Part of Good IT Support
Cyber security should not sit separately from everyday technology management. Supported devices need updates, users need appropriate access and threats need suitable protection.
Explore Cyber Security Services →
Endpoint protection
Security patching
Microsoft 365 security
User access controls
Security reviews
Cyber Essentials support
Changing IT provider
Already Have IT Support? Changing Does Not Need to Be Difficult.
Moving provider should be controlled, documented and planned so your employees are not caught in the middle.
Understand
We review your current environment, suppliers, systems and support requirements so we know what needs to be taken over.
Plan
Access, documentation, responsibilities and priorities are agreed before the transition is made.
Take Over Support
Your users are given a clear route for support while we begin managing the agreed technology environment.
What Does Managed IT Support Cost?
Pricing depends on your users, devices, infrastructure, cyber security requirements and the level of support needed. Our pricing page explains the main cost factors and lets you request an estimate for your business.
Local managed IT support
Based in Hinckley. Supporting Businesses Across the Midlands.
Wesson & Co is based at Highcross Business Centre in Hinckley, placing our team between Leicestershire and Warwickshire with straightforward access across the Midlands.
Most everyday support can be delivered remotely, while our location gives clients access to on-site assistance and project resource when physical attendance is required.
Core Areas We Support
We support businesses across the wider Midlands, with a particular focus on the areas around our Hinckley base.
Managed IT support FAQs
Common Questions About Managed IT Support
What is managed IT support?
Managed IT support means an external IT provider takes
responsibility for agreed areas of your business technology.
This can include user support, devices, Microsoft 365,
networks, cyber security, monitoring, maintenance and
ongoing IT advice.
What is included in Wesson & Co managed IT support?
The exact scope depends on your business and agreement,
but managed support can include user helpdesk support,
PC and laptop management, Microsoft 365 administration,
patching, cyber security, networks, Wi-Fi, supplier
coordination, new starter and leaver support and
technology planning.
How much does managed IT support cost?
Cost depends on factors such as the number of users and
devices, your infrastructure, cyber security requirements
and the level of support required. Wesson & Co has a
dedicated pricing page where businesses can request an
estimate based on their requirements.
Can you manage Microsoft 365?
Yes. Wesson & Co can support Microsoft 365 environments
including user accounts, Exchange, Teams, OneDrive,
SharePoint, permissions and related security settings
where these are included within the agreed service.
Do you provide on-site IT support?
Yes. Most everyday issues can be resolved remotely, but
our Hinckley base allows us to provide on-site assistance
across the Midlands where physical attendance is required
and included or agreed within the service.
Can you work with our existing broadband, software and telecoms suppliers?
Yes. Where an IT issue involves another technology supplier,
we can help investigate the problem and work with the relevant
third party rather than leaving your employees to coordinate
technical suppliers themselves.
What are your standard support hours?
Standard support hours are Monday to Friday, 9am to 5pm.
Out-of-hours arrangements are available where they form
part of a contracted support agreement.
Can you support businesses with more than one office?
Yes. Managed IT support can cover businesses operating
across multiple locations, combining remote support with
on-site work where required.
Can we use Wesson & Co for an IT project without moving our support?
Yes. IT projects and installations are available separately,
so a business can use Wesson & Co for a defined project
without changing its existing managed IT provider.
Talk to Wesson & Co
Ready to Improve Your IT Support?
Tell us about your current setup, what is not working or what you would like to improve. We can then work out whether managed IT support is the right fit for your business.
Contact Wesson & Co →Talk to Our IT Team
Send us a few details and we’ll get back to you.