Keep Staff Working
Give employees somewhere reliable to go when PCs, software, Microsoft 365 or access problems stop them working.
Retail & Commercial IT Support
IT Support for Retail and Commercial Businesses That Need to Keep Moving
Your sites, employees and systems need to stay connected throughout the working day. When connectivity, devices or business technology stops working, operations slow down quickly.
Wesson & Co provides managed IT support, cyber security, Microsoft 365, connectivity and technology project services for retail and commercial businesses across Hinckley, Leicestershire, Warwickshire and the wider Midlands.
Retail
Multi-Site Businesses
Warehousing
Distribution
Commercial Offices
Trade Businesses
Keep the business moving
Support for your sites, staff, devices and the systems behind them.
Operational IT support
When Technology Stops, Operations Slow Down
Retail and commercial organisations depend on technology across offices, stores, warehouses and multiple locations. IT support should help keep those environments usable, connected and straightforward.
Keep Sites Connected
Support business connectivity, networks and Wi-Fi across offices, retail sites and other operational locations.
Keep Devices Reliable
Manage supported PCs, laptops and business devices so ageing or poorly maintained equipment creates fewer problems.
Keep Suppliers Coordinated
Help investigate issues involving connectivity, software, telecoms and other technology providers.
Businesses we support
IT Support Across Retail and Commercial Operations
Different sites use technology in different ways, but reliable connectivity, productive employees and dependable business systems matter across them all.
Retail Stores
IT support around users, devices, connectivity, Microsoft 365, business networks and the wider technology environment supporting the store.
Commercial Offices
Managed IT for office teams relying on Microsoft 365, laptops, business systems, connectivity and secure access.
Warehouses & Distribution
Support for operational locations where connectivity, devices and access to business systems need to remain reliable.
Multi-Site Businesses
Consistent IT support across multiple offices, stores or commercial locations without each site becoming its own technology problem.
Connectivity & networks
Reliable Connectivity Matters More When the Business Depends on It
Connectivity problems affect more than web browsing. They can interrupt cloud applications, staff communication, business systems and access between locations.
Wesson & Co can support and improve the network environment behind your sites, while helping coordinate connectivity suppliers where required.
Business broadband & connectivity
Business Wi-Fi
Network switches
Firewalls
4G / 5G failover where appropriate
Connectivity supplier coordination
Multi-site IT
One IT Partner Across Multiple Locations
Supporting several sites becomes harder when every location has different equipment, suppliers and ways of working.
A managed approach can create greater consistency across devices, support, Microsoft 365, networks and project delivery while still recognising that each site has its own operational needs.
Consistent Support
Give employees across different sites a clear route for IT help.
Standardised Devices
Reduce unnecessary variation across supported PCs and laptops.
Site Coordination
Help coordinate technical work and suppliers across locations.
Rollout Support
Additional resource for changes that need to happen across several sites.
Everyday support
Your Staff Need Somewhere Reliable to Go When IT Goes Wrong
Employees should not have to spend time deciding whether an issue belongs to Microsoft, the broadband provider, a software vendor or somebody else.
Managed IT support gives your team a clear place to start, while we help investigate the technology behind the problem.
Explore Managed IT Support →
PC & laptop support
Microsoft 365
User accounts & access
Printing & peripherals
Software issues
Connectivity & networks
New starters & leavers
Supplier coordination
Microsoft 365
Microsoft 365 for Office, Retail and Mobile Teams
Email, collaboration and file access increasingly sit inside Microsoft 365, whether employees are in an office, on the shop floor, travelling or working across several locations.
We can support and administer Microsoft 365 as part of an agreed service, helping keep accounts, access and everyday user issues under control.
Email
Support Exchange and business mailbox issues.
Microsoft Teams
Support communication and collaboration across locations.
OneDrive
Help employees access business files from supported devices.
SharePoint
Support shared information and permissions where required.
User Accounts
Manage joiners, leavers and account changes.
Access
Help keep permissions aligned with business requirements.
Practical cyber security
Security Should Protect the Business Without Slowing It Down
Retail and commercial businesses need practical protection around users, devices and Microsoft 365 without creating unnecessary barriers for employees trying to do their jobs.
We can help build sensible technical security into everyday IT management and provide additional cyber security services where required.
Explore Cyber Security Services →
Multi-factor authentication
Endpoint protection
Security patching
Microsoft 365 security
Account & access controls
Cyber Essentials support
New sites & refurbishments
Opening, Moving or Refurbishing a Site? We Can Deliver the IT.
A new location needs connectivity, network equipment, Wi-Fi, devices and access to business systems ready before employees arrive or customers walk through the door.
Wesson & Co can provide project planning and engineering resource for new stores, offices, warehouses and commercial sites.
Explore IT Projects & Installations →
Connectivity setup
Networks & Wi-Fi
Firewalls
Device deployment
Microsoft 365 setup
Site testing
Multi-site device rollouts
Rolling Out New PCs or Laptops Across Multiple Sites?
Device refresh projects can become difficult when equipment needs to be prepared and deployed across different teams and locations.
We can provide additional technical resource to help standardise, configure, deploy and test business devices as part of a planned rollout.
Device preparation
Software installation
User configuration
Asset allocation
Site deployment
Testing & handover
Less supplier chasing
Your Team Shouldn’t Have to Chase Five Technology Suppliers
Operational technology often spans several providers. A problem might involve connectivity, an EPOS environment, Microsoft 365, telecoms, hardware or another business system.
Where appropriate, we can help investigate the technical issue and coordinate with the relevant supplier rather than leaving your employees to work out who owns the problem.
Internet Providers
EPOS Suppliers
Telecoms
Microsoft
Business Software
Flexible support
Already Have Internal IT or Another Provider? We Can Still Help.
You do not need to replace your existing IT arrangements to use Wesson & Co for additional resource.
We can support an internal IT team, provide defined project work or add capacity where your current setup needs extra help.
What Does IT Support for a Retail or Commercial Business Cost?
Pricing depends on the number of users, devices and sites, your infrastructure, Microsoft 365 environment, cyber security requirements and the level of support needed.
Retail & commercial IT across the Midlands
Retail & Commercial IT Support Across the Midlands
Wesson & Co is based at Highcross Business Centre in Hinckley, giving our team straightforward access across Leicestershire, Warwickshire and the wider Midlands.
We support businesses remotely and on-site, including organisations operating across multiple commercial locations.
Core Areas We Support
Our Hinckley base places us close to major commercial centres across the Midlands.
Retail & commercial IT FAQs
Common Questions About Retail & Commercial IT Support
What IT support do retail businesses need?
Requirements vary, but common needs include user support,
device management, Microsoft 365, reliable connectivity,
business Wi-Fi, cyber security, supplier coordination
and support for multiple sites.
Can Wesson & Co support multiple retail or commercial locations?
Yes. Support can cover businesses operating across multiple
locations, combining remote IT support with on-site
engineering and project work where required.
Can you help with business Wi-Fi and connectivity?
Yes. Wesson & Co can support business connectivity,
Wi-Fi, network switches, firewalls and network improvement
projects depending on the agreed scope.
Can you support Microsoft 365?
Yes. Microsoft 365 support can include user accounts,
Exchange, Teams, OneDrive, SharePoint, access and
permissions where included within the agreed service.
Can you help with 4G or 5G connectivity failover?
Where appropriate to the site and requirement,
alternative connectivity or 4G / 5G failover options can
be considered as part of a connectivity or resilience project.
Can you support a new store, office or site opening?
Yes. Wesson & Co can provide IT project support for
new locations including connectivity, networks, Wi-Fi,
firewalls, devices, Microsoft 365 setup and testing.
Can you work with our EPOS or other specialist suppliers?
Yes. Where an issue involves an EPOS provider or another
specialist technology supplier, Wesson & Co can help
investigate the surrounding IT environment and coordinate
with that supplier where appropriate.
Can you support warehouses and distribution sites?
Yes. Support can cover commercial and operational sites
including warehouses and distribution locations where
devices, connectivity, networks and business systems
form part of the supported environment.
Can you roll out PCs and laptops across several locations?
Yes. Wesson & Co can provide technical project resource
for device preparation, configuration, software installation,
deployment and testing across multiple sites.
Can you work with our internal IT team?
Yes. Co-managed IT support is available where an internal
team needs additional helpdesk capacity, monitoring,
specialist expertise or project resource.
Do you provide one-off IT projects?
Yes. IT projects and installations can be delivered
separately from a managed IT support agreement.
How much does retail and commercial IT support cost?
Cost depends on the number of users, devices and locations,
infrastructure, Microsoft 365 environment, cyber security
requirements and the level of support required.
Talk to Wesson & Co
Need IT Support That Keeps Up with Your Business?
Tell us about your locations, users and current technology setup. Whether you need ongoing support, help across multiple sites or a defined IT project, we can work out the most sensible way to help.
Contact Wesson & Co →Talk to Our IT Team
Send us a few details and we’ll get back to you.