One-Person IT Function
Give a sole IT lead somewhere to escalate issues, access specialist knowledge and get cover when workload becomes too much for one person.
Co-Managed IT Support
Keep Your IT Team. Give Them More Capacity.
Co-managed IT support gives your internal team extra helpdesk capacity, technical resource, cyber security expertise and monitoring without handing over control of your IT.
Wesson & Co works alongside internal IT teams across Hinckley, Leicestershire, Warwickshire and the wider Midlands, helping them deal with workload, specialist requirements and projects without having to hire for every capability in-house.
Helpdesk Overflow
Cyber Security
Project Resource
Monitoring & Maintenance
Your IT team stays in control
We add people, tools and specialist capability where you need them.
Who co-managed IT is for
Designed for Businesses That Already Have Internal IT
Co-managed IT works best when you already have someone responsible for technology but need more capacity, specialist knowledge or resilience around them.
Small Internal IT Team
Add capacity without building a larger permanent team for helpdesk, maintenance, projects or specialist work.
IT Manager Needing Backup
Reduce the pressure on senior internal staff by giving them external technical support and people to share the operational workload.
Growing Business
Support an internal IT function that has not yet grown at the same pace as the number of users, sites or systems it is expected to support.
Helpdesk capacity
Stop Your Senior IT People Spending All Day on Basic Support
Internal IT teams often become trapped in reactive support. Password resets, account problems and everyday user issues take time away from infrastructure, security and improvement work.
Wesson & Co can provide agreed helpdesk capacity, taking on selected user support tasks and escalating issues back to your internal team where their knowledge or approval is required.
Everyday user support
Ticket triage and first-line investigation
Microsoft 365 and account issues
Escalation to your internal team when needed
Behind-the-scenes support
Let Us Handle More of the Routine Work
Monitoring, patching and device maintenance all matter, but they can consume a large amount of internal IT time. Co-managed support lets your team decide which routine technical tasks should sit with us.
This can free your internal team to spend more time on business systems, improvement work and the technology priorities that need their direct involvement.
Device Monitoring
Additional visibility across agreed endpoints and devices.
Software Updates
Help keeping supported software and systems current.
Security Patching
Routine patch management to reduce exposure to known issues.
Technical Escalation
Additional engineers when your internal team needs another pair of hands.
Additional security capability
Add Security Expertise Without Hiring Another Full-Time Specialist
Cyber security can put significant pressure on smaller internal IT teams. Co-managed support gives you access to additional security knowledge, tools and practical implementation support where required.
Explore Cyber Security Services →
Endpoint protection
Security patching
Microsoft 365 security
Security reviews
Cyber Essentials support
Technical security advice
Extra project capacity
Extra Technical Resource When Projects Land
Your internal team may be perfectly capable of running day-to-day IT but simply not have enough time or people to deliver a major project alongside business-as-usual work.
Microsoft 365 migrations
Network & Wi-Fi projects
Office moves
New site setups
Device deployments
Infrastructure upgrades
Clear responsibilities
You Decide Who Owns What
A good co-managed relationship starts with clarity. We agree where your internal team leads and where Wesson & Co supports them.
Your Internal IT Team
Business priorities and internal relationships
IT strategy and approvals
Specialist business systems where preferred
Internal policies and business knowledge
Final decision-making authority
Wesson & Co
Agreed helpdesk coverage
Monitoring and maintenance
Cyber security support
Project resource
Technical escalation and specialist expertise
Why businesses use co-managed IT
Make Your Internal IT Team Stronger
More Capacity Without Another Full-Time Hire
Add technical resource without immediately expanding permanent headcount.
Better Cover
Reduce reliance on one or two people when holidays, sickness or busy periods create gaps.
Faster Project Delivery
Bring in additional engineering resource so important project work does not continually get pushed back.
Access to Specialist Skills
Get additional capability in areas such as cyber security, Microsoft 365, networking and infrastructure.
Less Pressure on Senior IT Staff
Move routine work away from people whose time is better spent on complex issues and business priorities.
Greater IT Resilience
Reduce the operational risk that comes from too much technical knowledge sitting with one person.
What Does Co-Managed IT Support Cost?
Pricing depends on the scope you want us to cover, the number of users and devices, the level of helpdesk capacity required and any specialist security or technical services included.
Co-managed IT across the Midlands
Based in Hinckley. Supporting Internal IT Teams Across the Midlands.
Wesson & Co is based at Highcross Business Centre in Hinckley, giving us straightforward access across Leicestershire, Warwickshire and the wider Midlands.
Co-managed services can be delivered remotely across multiple locations, with on-site project and engineering support available where required.
Core Areas We Support
We work with businesses and internal IT teams across the wider Midlands, with a particular focus on the areas around our Hinckley base.
Co-managed IT FAQs
Common Questions About Co-Managed IT Support
What is co-managed IT support?
Co-managed IT support is a service where an external IT
provider works alongside your existing internal IT team.
Your internal team keeps control of IT while the external
provider adds agreed capacity, tools, specialist expertise
or project resource.
How is co-managed IT different from fully managed IT?
Fully managed IT generally means the external provider
takes responsibility for most or all agreed day-to-day IT.
Co-managed IT is different because your internal team
remains in place and responsibilities are shared between
the two teams.
Will Wesson & Co replace our internal IT team?
No. Co-managed IT is specifically designed to support
existing internal IT teams. The aim is to add capacity
and specialist capability, not remove your internal function.
Can you just provide helpdesk overflow?
Yes. Co-managed support can be scoped around specific
requirements such as helpdesk overflow, first-line support
or ticket triage while your internal team retains ownership
of the rest of the environment.
Can you cover holidays and sickness?
Yes. Co-managed support can provide additional resilience
when internal IT team members are unavailable, depending
on the agreed service and responsibilities.
Can Wesson & Co help our internal team with cyber security?
Yes. Wesson & Co can provide additional cyber security
capability including endpoint protection, patching,
Microsoft 365 security, security reviews and Cyber Essentials support.
Can you provide engineers for IT projects?
Yes. Additional engineering resource can be provided for
projects such as Microsoft 365 migrations, networks,
Wi-Fi deployments, office moves, new sites and device rollouts.
Can we choose exactly what Wesson & Co manages?
Yes. A co-managed service should have a clear split of
responsibilities. The scope is agreed around what your
internal team wants to retain and where additional support
is needed.
Can you work with our existing IT tools and suppliers?
Potentially, yes. The existing environment and tools are
reviewed when the service is being scoped so we can agree
what can remain in place and where changes may be required.
How much does co-managed IT support cost?
Cost depends on the number of users and devices,
the scope of support, the level of helpdesk capacity required,
technical responsibilities and any specialist services included.
Talk to Wesson & Co
Where Does Your IT Team Need More Support?
Tell us where the pressure currently sits — helpdesk, projects, cyber security, maintenance or simply lack of capacity. We can then look at where co-managed IT could strengthen your existing team.
Contact Wesson & Co →Talk to Our IT Team
Send us a few details and we’ll get back to you.