Keep Staff Working
Give employees somewhere reliable to go when devices, accounts, software or Microsoft 365 cause problems.
Hospitality & Leisure IT Support
IT Support for Hospitality & Leisure Businesses That Cannot Stop Serving Customers
Your employees, sites and operational systems need to stay connected while customers continue to expect great service. When Wi-Fi, connectivity, devices or business systems stop working, the operation still has to keep moving.
Wesson & Co provides managed IT support, networks, Microsoft 365, cyber security and technology project services for hospitality and leisure businesses across Hinckley, Leicestershire, Warwickshire and the wider Midlands.
Restaurants
Pubs & Bars
Spas
Health Clubs
Golf Clubs
Leisure Venues
Visitor Attractions
IT behind the operation
Keep your staff connected and your sites running.
Operational support
When Technology Stops, Your Customers Still Expect Service
Hospitality and leisure technology needs to work in the background while your team focuses on customers, members and guests.
Keep Sites Connected
Support networks, business Wi-Fi and connectivity across customer-facing and back-office areas.
Support Customer-Facing Technology
Help manage the IT environment around EPOS, customer Wi-Fi and other operational systems.
Coordinate Suppliers
Give your team one place to start when an issue could involve connectivity, networks, software or another provider.
Hospitality & leisure sectors
IT Support Across Hospitality & Leisure
Different venues use different specialist systems, but reliable connectivity, productive staff and dependable technology matter across them all.
Restaurants, Pubs & Bars
Support around connectivity, Wi-Fi, staff IT, Microsoft 365 and the wider technology environment behind customer service and day-to-day operations.
Spas & Health Clubs
Reliable technology supporting reception, administration, employees, networks and customer or member-facing environments.
Golf Clubs & Leisure Venues
IT support across clubhouses, offices, customer areas and operational locations, including networks and Microsoft 365.
Visitor Attractions & Venues
Technology support across customer-facing and back-office environments where connectivity, devices and systems need to remain dependable.
Specialist hotel technology
Visit Hotel IT Company →
Looking for Specialist Hotel IT Support?
Hotels have their own operational technology stack, supplier relationships and support requirements. Our sister company, Hotel IT Company, focuses specifically on hotel technology and managed IT support, including PMS, EPOS, guest Wi-Fi, Microsoft 365, cyber security and 24/7/365 hotel IT support.
Networks & Wi-Fi
Wi-Fi and Connectivity Have Become Part of the Customer Experience
Connectivity affects staff, customers and operational systems. Poor Wi-Fi or an unreliable network can create problems across reception areas, offices, bars, restaurants, member spaces and customer-facing environments.
We can support existing networks and deliver improvements where the current setup no longer meets the needs of the site.
Business broadband & connectivity
Staff Wi-Fi
Customer & guest Wi-Fi
Network switches
Firewalls
Failover options where appropriate
Operational technology
Your EPOS Supplier Isn’t Always the Cause of the Problem
When an operational system stops working, the cause may sit outside the application itself. Connectivity, Wi-Fi, the local network, firewall, device or another dependency can all affect whether the system works correctly.
Your team should not have to diagnose that before asking for help. We can investigate the surrounding IT environment and coordinate with the relevant specialist supplier where needed.
The Issue Could Involve
EPOS Provider
Internet Connection
Local Network
Business Wi-Fi
Firewall
Device
DNS / Connectivity
Third-Party Platform
Everyday staff support
Your Team Need Somewhere to Go When IT Gets in the Way
Hospitality teams should not have to decide whether an issue belongs to Microsoft, the internet provider, a printer supplier or another technology company before they can ask for help.
Managed IT support gives employees a clear place to start while we investigate the technology behind the problem.
Explore Managed IT Support →
PC & laptop support
Microsoft 365
User accounts & access
Printers & peripherals
Software problems
Connectivity & Wi-Fi
New starters & leavers
Supplier coordination
Back-office technology
Microsoft 365 Behind the Operation
Management, finance, sales, operations and administrative teams increasingly rely on Microsoft 365 for email, communication, files and collaboration.
We can support Microsoft 365 as part of an agreed service, including accounts, access and everyday user issues.
Email
Support business mailboxes and Exchange issues.
Microsoft Teams
Support collaboration across sites and departments.
OneDrive
Help employees access files from supported devices.
SharePoint
Support shared files and permissions where required.
User Accounts
Manage new starters, leavers and account changes.
Access & Permissions
Keep access aligned with business requirements.
Practical cyber security
Protect Staff, Devices and Business Systems
Security should reduce risk without creating unnecessary barriers for employees trying to serve customers or run the business.
We can help strengthen users, devices and Microsoft 365 with practical technical controls and additional cyber security services where required.
Explore Cyber Security Services →
Multi-factor authentication
Endpoint protection
Security patching
Microsoft 365 security
Account & access controls
Cyber Essentials support
Multi-site hospitality
One IT Partner Across Multiple Locations
Supporting several venues becomes more difficult when every location has different equipment, suppliers and technology standards.
We can help create greater consistency across sites while still recognising that each venue has its own operational needs.
Consistent Support
Give employees across different venues a clear route for help.
Common Standards
Reduce unnecessary variation in devices and core IT.
Site Coordination
Help coordinate project work and suppliers across locations.
Rollout Resource
Additional technical capacity for changes across multiple venues.
Openings & refurbishments
Opening, Refurbishing or Taking Over a New Venue?
Technology needs to be planned before opening day. Connectivity, networks, Wi-Fi, devices and access to business systems all need to be ready when the team starts operating.
Wesson & Co can provide project planning and engineering resource for hospitality and leisure openings, refurbishments and site changes.
Explore IT Projects & Installations →
Connectivity planning
Networks & Wi-Fi
Firewall setup
Device deployment
Microsoft 365 setup
Pre-opening testing
Flexible support
Already Have an IT Team or Provider?
You do not need to replace your existing IT arrangements to use Wesson & Co for additional technical support.
We can work alongside an internal IT team, provide project resource or add specialist capability where your current setup needs more capacity.
What Does IT Support for a Hospitality or Leisure Business Cost?
Pricing depends on the number of users, devices and locations, your network and Wi-Fi environment, Microsoft 365, cyber security requirements and the level of support needed.
Hospitality & leisure across the Midlands
Hospitality & Leisure IT Support Across the Midlands
Wesson & Co is based at Highcross Business Centre in Hinckley, giving our team straightforward access across Leicestershire, Warwickshire and the wider Midlands.
We support hospitality and leisure businesses remotely and on-site, including organisations operating across several venues or locations.
Core Areas We Support
Our Hinckley base places us close to hospitality and leisure businesses across several key Midlands locations.
Hospitality & leisure IT FAQs
Common Questions About Hospitality & Leisure IT Support
What IT support do hospitality and leisure businesses need?
Requirements vary by venue, but common needs include
user support, Microsoft 365, reliable connectivity,
networks, Wi-Fi, cyber security, device management,
supplier coordination and support for operational systems.
Can Wesson & Co support restaurants, pubs and bars?
Yes. Wesson & Co can support the wider IT environment
around restaurants, pubs and bars, including user devices,
Microsoft 365, connectivity, Wi-Fi, networks and coordination
with specialist technology suppliers where appropriate.
Can you support spas, gyms and health clubs?
Yes. Support can cover reception and back-office IT,
employee devices, Microsoft 365, networks, Wi-Fi,
cyber security and project work.
Can you support golf clubs and leisure venues?
Yes. Wesson & Co can support technology across
clubhouses, offices, customer areas and operational
environments depending on the agreed service scope.
Can you help with customer or guest Wi-Fi?
Yes. Wesson & Co can support and deliver business
network and Wi-Fi projects, including customer-facing
wireless environments where appropriate.
Can you work with our EPOS supplier?
Yes. Where an issue involves an EPOS provider or another
specialist operational system, we can help investigate
the surrounding IT environment and coordinate with the
relevant supplier where appropriate.
Can you support Microsoft 365?
Yes. Microsoft 365 support can include user accounts,
Exchange, Teams, OneDrive, SharePoint, access and
permissions where included within the agreed service.
Can Wesson & Co support multiple hospitality or leisure sites?
Yes. Support can cover businesses operating across
multiple locations, combining remote support with
on-site engineering and project work where required.
Can you help with a new venue opening or refurbishment?
Yes. Project support can include connectivity,
networks, Wi-Fi, firewalls, devices, Microsoft 365
setup and pre-opening technical testing.
Can you improve cyber security?
Yes. Wesson & Co can help strengthen users,
devices and Microsoft 365 through practical measures
such as MFA, endpoint protection, patching and
account security.
Can Wesson & Co work with our existing IT provider?
Yes. Co-managed IT support and project services can
be provided alongside an internal IT team or existing
provider where responsibilities are clearly agreed.
What are Wesson & Co's standard support hours?
Standard support hours are Monday to Friday, 9am to 5pm.
Out-of-hours support is available where it forms part
of a contracted support agreement.
Do you provide specialist hotel IT support?
Specialist hotel IT support is provided through our
sister company, Hotel IT Company, which focuses
specifically on hotel technology, PMS, EPOS,
guest Wi-Fi, Microsoft 365, cyber security and
24/7/365 hotel IT support.
How much does hospitality and leisure IT support cost?
Cost depends on factors such as the number of users,
devices and locations, network and Wi-Fi requirements,
Microsoft 365, cyber security and the level of support required.
Talk to Wesson & Co
Keep Your Team Connected and Your Sites Running
Tell us about your venue, locations and current technology setup. Whether you need ongoing support, better connectivity or help with a project, we can look at the most sensible way to support the business.
Contact Wesson & Co →Talk to Our IT Team
Send us a few details and we’ll get back to you.