1. Contractual Relationship
These Terms and Conditions (“Terms”) govern the relationship between Wesson & Co. (a trading name of Launch IT Solutions Ltd, Company No: 16339624) and the Client. By engaging our services or signing a Service Level Agreement (SLA), the Client agrees to be bound by these Terms.
2. The Wesson Managed Framework
- Service Scope: Our “Managed IT Support” is provided on a “Per User” basis as outlined in the Partnership Framework.
- Managed Inclusion: The monthly retainer covers unlimited remote support and proactive monitoring as defined in the Client’s specific SLA.
- Exclusions: Specialist consultancy, hardware procurement, and on-site engineering are handled as separate projects and quoted individually.
3. Fees and Payment
- Monthly Retainer: Managed services are invoiced monthly in advance and are payable via Direct Debit or bank transfer.
- Project Fees: Consultancy and one-off projects require a 50% deposit upon commencement, with the balance due upon completion.
- Scaling: As a “Per User” model, fees will be adjusted monthly based on the Client’s current staff headcount.
4. Responsibilities and Access
- Access: The Client shall grant Wesson & Co. necessary administrative access to technical estates, including secure remote access for our engineering team.
- Hardware: Wesson & Co. is not responsible for the failure of hardware not covered under a manufacturer’s warranty or a specific lifecycle management plan.
5. Cybersecurity and Liability
- The Wesson Standard: While we provide enterprise-grade EDR and SOC monitoring, no security system is infallible.
- Limitation of Liability: Wesson & Co. shall not be liable for any indirect or consequential loss, including loss of profits or data, resulting from cyber-attacks or hardware failure beyond our reasonable control.
- Client Vigilance: The Client remains responsible for staff adherence to security protocols and training provided.
6. Data Protection (UK GDPR)
Wesson & Co. operates in strict accordance with the UK Data Protection Act 2018. We act as a Data Processor on behalf of the Client (the Data Controller). Our full data processing obligations are detailed in our Privacy Policy.
7. Term and Termination
- Managed Services: Unless otherwise stated in the SLA, managed services operate on a rolling 12-month basis with a 90-day written notice period for termination.
- Immediate Termination: We reserve the right to suspend services in the event of non-payment or breach of security protocols by the Client.
8. Governing Law
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England shall have exclusive jurisdiction.