From Till to Table: Why Reliable IT is the Secret Ingredient for Midlands Restaurants & Pubs
In the fast-paced world of Midlands hospitality, technology is no longer just a “back-office” concern—it is at the very heart of the guest experience. From the moment a table is booked online to the final contactless payment, your IT infrastructure is the engine room of your service. For restaurants, gastropubs, and leisure groups in Leicester and Birmingham, a 15-minute Wi-Fi outage or a frozen POS system doesn’t just cause a headache; it stops the business in its tracks.
The High Stakes of Hospitality Tech Modern diners in Coventry, Warwick, and across the Midlands have high expectations. They want seamless “order-at-table” apps, lightning-fast guest Wi-Fi, and a payment process that takes seconds, not minutes. If your network fails during a busy Friday night service, you aren’t just losing a sale; you are losing a customer’s long-term loyalty and potentially facing a negative review before the bill has even been settled.
Three Ways IT Support Boosts Your Bottom Line At Wesson & Co., we specialise in making technology invisible so you can focus on the food and the service.
- Merchant Service Continuity: We ensure your PDQ and card machines have a resilient “failover” connection. If your primary internet drops, your machines automatically switch to a secondary line, ensuring you never have to utter the words “Cash Only.”
- PCI-Compliant Guest Wi-Fi: We provide secure, fast Wi-Fi that keeps your guests happy while keeping your private business data (and your till system) completely isolated and safe from prying eyes.
- Delivery Integration: We help manage the complex web of tablets and orders coming in from platforms like Deliveroo and UberEats, ensuring they talk to your kitchen printers without delay.
Your Local Hospitality Partner We aren’t a faceless national call centre. Based in Burbage, we are perfectly positioned to provide rapid on-site support to the thriving hospitality hubs of Leicestershire and Warwickshire. We understand that a restaurant’s “office hours” are often 10 PM on a Saturday, which is why our support is designed for the high-pressure demands of the industry.
Is your technology helping or hindering your service? In an industry where every second counts, having a specialist IT partner is the ultimate insurance policy for your reputation.